Holly Marie Gibbs
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Google - DSF - Product & Engineering Excellence

Product and Engineering Excellence for DSF

Role 

Lead Product Designer, 2023-2025

  • Led UX roadmapping, prioritization and planning, including facilitating workshops and collecting, reviewing, and sharing user feedback

    • Created a new, tracked work stream for this work and prioritized features under this umbrella during roadmapping and planning discussions as they aligned with business needs

    • Tracked issues, bugs and feature requests centrally so our team and stakeholders maintained visibility into the work we were doing at any given time

    • Met regularly to proactively address known issues (for example, how we would integrate the new Material styles and components into our product’s user flows by the deadline to do so)

  • Partnered with engineering co-lead to write PRDs to collaborate and communicate the direction and scope of our work, defined metrics and acceptance criteria, reviewed the execution of work, led visual QA and launch review/approvals process

    • In charge of final go/no go for all UX work before it is launched

    • Worked directly with front-end and backend engineers to help unblock issues and problem solve during development

    • Ran accessibility reviews and was responsible for fixing anything out of compliance

    • Reported metrics to stakeholders, business partners, and updates inputs to organizational health scores

  • Partnered with UX Researchers to craft, execute, analyze, learn from, and share research findings

    • Ran competitive analyses and literature reviews on my own when we didn’t have resources for entire studies

    • Worked with partner teams across the Core organization in order to share resources, share insights, reduce work/effort overlap, increase efficiency

Summary of work

Throughout our time working on the DSF product, myself and Alexandra Sheredy (the front end engineer who I partner with most often), have identified numerous areas of improvement that support our accessibility, usability, compliance, and engineering excellence goals. We have introduced a workstream where we introduce ongoing efforts to improve the user experience, ensure Google Accessibility Requirements (GAR) compliance, and streamline front-end code. 

DSF is a critical internal data security platform used by Googlers, and maintaining its usability, accessibility, and technical health is paramount for user productivity and satisfaction. This work is a collaborative effort between UX and the FE engineering team, directly supporting Core’s and CorpEng's OKRs.

Due to my work being on internal tools, I cannot post examples on my site. Please request access to this doc, which includes three case studies from my work at Google.

Case Studies of work at Google